Credits & Billing

Plans

Plan	Price	Monthly Credits	Users	Agents	Support
Free	$0	1,000	1	1	Email (best effort)
Pro	$29/mo	15,000	3	10	Email (48h)
Business	$99/mo	60,000 (pooled)	10	Unlimited	Priority (24h)
Enterprise	Custom	Custom	Unlimited	Unlimited	24/7 + CSM

View full pricing → · Detailed breakdown →

Seats

The Users column above is your plan’s seat limit — the number of people who can belong to your organization at once. A seat is consumed by each team member (Owner, Admin, or Member). Customers (end-users chatting with a customer-facing agent) and guests (read-only invited collaborators) do not consume seats.

Pending invitations don’t use a seat. You can’t invite more people than you have free seats, and an invitation can’t be accepted once no seat is free.

When you reach your seat limit, inviting another member is blocked until you either remove an existing member or upgrade to a plan with more seats.

Viewing your balance

Settings → Billing & usage shows:

Your credit balance, as the number of credits left (monthly and purchased credits together)
On a monthly paid plan, when the monthly credits reset (Monthly credits reset in 12 days)
Where credits went over the last 7, 30 or 90 days
The cost by agent

Purchasing additional credit packs

Credit packs are available on Pro and Business. On Free, upgrade to Pro for more credits.

Go to Settings → Billing & usage and click Buy credits
Choose a credit pack and pay through Stripe
Credits are added as soon as the payment goes through

Only the organization owner can buy credits or change the plan.

See Pricing → Credit packs for current pack sizes and prices.

Purchased credits never expire while your account is active; monthly included credits reset each billing cycle.

Which is used first: your monthly included credits, because those are the ones that expire. Purchased credits are only drawn on once the monthly allocation is exhausted, so a credit pack is never burned while you still have included credits to spend.

The low-credits warning: “Credits are low” appears when everything you can still spend, monthly and purchased credits together, is 20% or less of your plan’s monthly credits.

Paying by card

Checkout asks your bank to confirm a card payment with 3D Secure where the card supports it. You may see your bank’s confirmation screen or get a prompt in your banking app. Finish it to complete the payment.

If your bank declines the payment, you can try again or use another card. A declined first payment does not cost you the launch offer.

Changing your plan

Settings → Billing & usage, then Change plan (Compare plans on the Free plan), then choose a plan.

Upgrades take effect immediately
Downgrades take effect at the end of the current billing cycle

On a paid plan, choosing a higher plan opens a confirmation first. It shows the new plan’s price, the date your billing period ends, and that tax is added where it applies. You pay the difference for the rest of the period when you choose Upgrade and pay now, and Cancel charges nothing. If you joined on the launch price, it ends with the upgrade and the new plan is charged at its full price.

After you pay at Checkout, the page says Applying your plan. It updates by itself. Plan changes are paused until your new plan shows, so you cannot start a second payment by accident. If the plan still shows Free after a minute, you do not need to pay again: refresh in a few minutes, or write to support@auteryn.ai.

Launch offer

A team that has never paid for a subscription pays $19 a month for Pro or $79 a month for Business for the first 3 months of a monthly plan, then $29 or $99. Checkout applies it for you, with no code to enter, and it does not apply to annual billing or to credit packs. See Pricing → Launch offer.

Cancelling

In Settings → Billing & usage, open Change plan (Compare plans on the Free plan), then choose Cancel subscription on the Free plan.

Cancellation takes effect at the end of your current billing period — you keep your plan and its credits for the time you have already paid for. Nothing is pro-rated or refunded, because nothing is taken away early. For when we do refund a payment, see Refunds.

When the period ends your organization moves to the Free plan. Your account, agents, and data remain accessible; the Free plan’s limits apply from then on. Agents and Loops beyond the first one stay, but you can’t create another until you are under the limit. See Pricing → Free plan for what Free includes. Credits you bought stay usable. You can resubscribe at any time.

Changed your mind? Choose Keep my current plan on Settings → Billing & usage before the period ends and the cancellation is withdrawn. Nothing is interrupted.

If a payment fails

Cards expire and get declined. When a renewal payment fails:

We email the organization owner, or your billing email if you set one.
Your account enters a 7-day grace period. Your plan keeps working and you can sign in normally — the point of the grace period is to give you time to fix the card.
Add or update your card from Settings → Billing & usage (Update payment). We try the open invoice with the new card straight away, and Stripe also retries on its own schedule. Access continues uninterrupted once a payment succeeds.
If the grace period ends without a successful payment, the organization moves to the Free plan. Your data is not deleted.

Reporting a charge

Charged twice, charged the wrong amount, or want a refund? Choose Report a problem in the Console or the workspace, then Billing or a charge. Add the date and amount of the charge if you know them, and describe what you expected instead. Billing reports are filed as high priority and reach the team that handles billing. You can also email support@auteryn.ai with the same details.

Refunds

Report the charge as above, or email support@auteryn.ai with the date and amount of the charge. A person approves every refund and sends a first reply within one business day.

If you were charged twice for the same thing, we refund the extra charge in full.
If you were charged more than the price we showed you, we refund the difference.
A credit pack you have not used is refundable within 14 days of buying it.
At our discretion, we may refund a subscription payment as goodwill.

What a refund changes:

If a credit pack is refunded, the matching credits are removed from your balance, including any you have spent. Your balance can go negative, and new usage is blocked until it is settled.
If an auto top-up payment is refunded, auto top-up is switched off and we email the organization owner. Turn it back on in Settings → Billing & usage when you want it.
Refunding a subscription payment does not change your plan. To stop the subscription too, cancel it as well; the two are separate actions.

Enterprise billing

Supports annual contracts, invoicing, purchase orders, and wire transfers. Email contact@auteryn.ai.