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Auteryn

Telegram

Telegram is a channel — a customer touch-point. You create a Telegram connection with a bot token, then choose Add channel in a customer-facing agent’s Channels section and pick it (this creates an event Loop).

What your agent can do

Section titled “What your agent can do”
  • Receive messages from users who chat with your bot
  • Reply with formatted text
  • Serve many users concurrently, each with an isolated conversation
  • Run 24/7 without a human in the loop

Connecting Telegram

Section titled “Connecting Telegram”
  1. Open Telegram and message @BotFather
  2. Send /newbot and choose a name and username
  3. Copy the bot token BotFather gives you
  4. Go to Console → Integrations → Telegram and create a connection with the bot token
  5. Open your customer-facing agent, and in its Channels section choose Add channel and pick the Telegram connection

Auteryn registers the Telegram webhook automatically when you save the connection.

Example uses

Section titled “Example uses”
  • A product support bot users can DM for help
  • A Telegram assistant for a SaaS product
  • An order-status bot for e-commerce
Section titled “Related”