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Auteryn

Telegram

Telegram is a channel — a customer touch-point. You create a Telegram connection with a bot token, then bind it on a customer-facing agent’s Channels tab (which creates an event Flow).

What your agent can do

Section titled “What your agent can do”
  • Receive messages from users who chat with your bot
  • Reply with formatted text
  • Serve many users concurrently, each with an isolated conversation
  • Run 24/7 without a human in the loop

Connecting Telegram

Section titled “Connecting Telegram”
  1. Open Telegram and message @BotFather
  2. Send /newbot and choose a name and username
  3. Copy the bot token BotFather gives you
  4. Go to Console → Integrations → Telegram and create a connection with the bot token
  5. Open your customer-facing agent → Channels tab and bind the Telegram connection

Auteryn registers the Telegram webhook automatically when you save the connection.

Example uses

Section titled “Example uses”
  • A product support bot users can DM for help
  • A Telegram assistant for a SaaS product
  • An order-status bot for e-commerce
Section titled “Related”