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Auteryn

Customer Support Automation

Deploy customer-facing agents that answer from your knowledge, escalate when needed, and run 24/7 on web widget, Telegram, WhatsApp, or the Email channel.

Typical use: Deflect repetitive FAQ and how-to questions so your team handles complex tickets. Results depend on knowledge quality and agent instructions.

The Challenge

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Support teams face constant pressure:

  • Slow response times - Customers wait hours for simple answers
  • Repetitive questions — Many tickets repeat the same FAQ topics
  • High costs - Every new hire adds salary and training time
  • 24/7 coverage - Customers expect instant help at any hour
  • Scaling problems - Hiring doesn’t keep pace with growth

The cost of poor support:

  • Lost customers
  • Damaged reputation
  • Overwhelmed team burnout
  • Revenue impact from churn

The Solution

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Support agents answer around the clock, read your Knowledge first, and pass the hard cases to your team the way your instructions say.

Key Capabilities

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Instant Responses

Answer customer questions as they arrive, at any hour. No more waiting in a queue.

Multi-Channel

Deploy to web widget, Telegram, and WhatsApp (customer-facing). Use the Email channel for email support.

Knowledge Integration

Automatically pulls answers from your docs, FAQs, and past ticket resolutions.

Smart Escalation

Recognizes complex issues and routes to human agents with full context.

Stays current

Answers from your latest documentation each time your Knowledge syncs.

Multi-Language

Responds in the customer’s language when your LLM supports it — test with your target locales.

How It Works

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  1. Connect Your Knowledge

    Link your documentation, FAQs, help center, and past ticket database. The agent indexes everything automatically.

  2. Write its instructions

    Define your brand voice, escalation rules, and common workflows. Set boundaries for what the agent can handle.

  3. Deploy to Your Channels

    Add the web widget, add Telegram or WhatsApp with Add channel on Channels, or connect the Email channel.

  4. Monitor and Improve

    Review conversations, gather feedback, and refine its instructions and Knowledge.

Example workflow

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  1. Customer messages via web widget or Telegram
  2. Agent searches attached knowledge for relevant docs
  3. Agent answers or asks a clarifying question
  4. Complex issues escalate as your instructions say, for example by creating a Jira issue or emailing your team.

Features in Detail

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Intelligent Routing

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With routing rules in its instructions, the agent sorts requests:

  • Simple questions → Answered instantly by agent
  • Account-specific → Pulls customer data, resolves with context
  • Technical issues → Escalates to engineering with diagnostic info
  • Billing questions → Routes to finance with account details

Context Awareness

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When you connect the systems that hold them, Auteryn agents can use:

  • Customer history and past interactions
  • Current account status and subscription
  • Related documentation and solutions
  • Sentiment and urgency level

Proactive Support

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With a scheduled Loop, an Internal agent can:

  • Check your helpdesk for tickets with no reply
  • Follow up on unresolved tickets
  • Post a daily summary of open issues to your team

Integration Options

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Web Widget

Embed on your website. Requires a customer-facing agent + widget connection.

WhatsApp

WhatsApp through your Twilio connection: Add channel on the agent’s Channels.

Telegram

Telegram bot connection: Add channel on the agent’s Channels.

Email

Forward your support inbox to an Auteryn address; the agent answers each message by email.

Phone

With a number from your own Twilio account, customers can call the agent (Pro and up). See Voice.

REST / MCP

Build custom front-ends with the Run API or connect services via Custom MCP.

Pricing

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Support automation pricing follows standard plans — see Pricing. Credit usage depends on conversation length and the actions the agent takes.

Get Started

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  1. Sign up free - No credit card required

  2. Follow the quickstart - Create your first agent in 10 minutes

  3. Use the customer-support Skill - attach it to your Agent in the Console

  4. Deploy to your site - Add the widget to your website

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Questions?

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  • Can it handle complex technical questions? Yes, but it will escalate to humans when needed. You control the escalation rules.
  • What languages are supported? Agents respond in the language the customer uses, depending on your LLM provider. Test with your target locales.
  • How long does setup take? The quickstart takes about 10 minutes once your team is approved.
  • Can I customize the responses? Absolutely. You control the tone, style, and content of all responses.
  • What if it gives wrong answers? You can review all conversations, then correct its Knowledge or its instructions.

View all FAQs →