Deploy to WhatsApp

Auteryn reaches WhatsApp through Twilio: you connect your Twilio account, and a customer-facing agent answers the WhatsApp and SMS messages your Twilio number receives.

Note

The Free plan does not include Channels; they are on Pro and up.

Prerequisites

• A Twilio account and a phone number that can receive messages
• For WhatsApp, a WhatsApp sender set up in Twilio (it needs a WhatsApp Business profile approved by Meta)

Setup

1. In the Console, open Integrations, find Twilio and connect it. In Configure Twilio, enter your Account SID, Auth Token and Twilio phone number (E.164 format, such as +14155550123).
2. Auteryn points the number’s incoming messages at your agent when you save. If it can’t, the Console shows a webhook URL: paste it into the number’s Messaging Configuration in Twilio, with method POST. Make sure your WhatsApp sender in Twilio sends incoming messages to the same URL.
3. Open your customer-facing agent, and in its Channels section click Add channel and choose the Twilio connection.

See Twilio & WhatsApp for what the connection does.

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Meta's messaging policy

WhatsApp has strict policies for business messaging:

• You can only message users who have initiated a conversation or opted in
• Use approved Message Templates for outbound notifications
• User-initiated conversations (24-hour window) can use free-form messages
• Violations can result in your account being restricted