Agent Types

Auteryn has two agent types, each optimized for a different deployment scenario.

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Internal Team use

Best for: Team productivity, engineering automation, internal tools

An Internal agent is designed for use by your own team members. It operates with the full power of the platform:

• Auto execution mode by default — SmartRouter picks Fast or Deep per task
• Access to all integrations and knowledge you configure
• Not exposed to external users — only org members can interact with it

Typical use cases:

• Dev assistant that reviews PRs and answers code questions
• Research agent that compiles weekly briefings
• DevOps agent that monitors alerts and runs incident-response skills
• Internal Q&A bot for your company wiki

Allow external guests

Internal agents have an optional Allow external guests toggle. Turn it on to invite people outside your org to specific conversations with this agent — a shared assistant your team and invited guests can collaborate with together. Guests are scoped to the conversation you invite them to, and you can revoke access at any time.

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Customer-Facing External users

Best for: Customer support, sales, product Q&A, end-user assistants

A Customer-Facing agent is deployed to external users — your customers:

• Fast execution mode by default for quick responses
• Deployable to web widget, Telegram, WhatsApp
• Supports multiple customers interacting concurrently
• Each customer gets their own isolated conversation context

Typical use cases:

• Support bot on your website or app
• WhatsApp assistant for e-commerce
• Telegram bot for SaaS product help
• Customer onboarding agent

Tone matters for customer-facing agents

Since these agents talk to your customers, invest extra time in the instructions — define the tone, what topics to avoid, how to handle escalations, and what to do when the agent doesn’t know the answer.

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Comparison

Feature	Internal	Customer-Facing
Default execution	Auto (Fast/Deep)	Fast
Audience	Your team (plus optional external guests)	Your customers
Deploy to web widget	❌	✅
Deploy to Telegram / WhatsApp	❌	✅
Deploy to Slack (channel Flow)	✅	❌
Flows & channel bindings	✅	✅ (external channels)
API access	✅	✅
Multi-user concurrent	No	Yes
Memory across sessions	✅	Optional
Invite external guests	✅ (via Allow external guests)	❌

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Changing an agent’s type

You can change the type at any time in Agent → Settings. Note that changing from Customer-Facing to Internal will unlink any active channel deployments.