Agent Types

Auteryn has two agent types, each optimized for a different deployment scenario.

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Internal Team use

Best for: Team productivity, engineering automation, internal tools

An Internal agent is designed for use by your own team members. It operates with the full power of the platform:

• Auto execution mode by default — Auteryn picks Fast or Deep per message
• Access to all integrations and knowledge you configure
• Not exposed to external users — only org members can interact with it

Typical use cases:

• Dev assistant that reviews PRs and answers code questions
• Research agent that compiles weekly briefings
• DevOps agent that monitors alerts and runs incident-response skills
• Internal Q&A bot for your company wiki

Inviting people outside your team

When you create an Internal agent you can switch on Let people outside your team join its chats (the Console shows your team’s name). With it on, you can invite people outside your org to specific conversations with this agent — a shared assistant for your team and invited guests. Guests are scoped to the conversation you invite them to, and you can revoke access at any time.

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Customer-facing External users

Best for: Customer support, sales, product Q&A, end-user assistants

A Customer-facing agent is deployed to external users — your customers:

• Fast execution mode by default for quick responses
• Deployable to web widget, Telegram, WhatsApp
• Supports multiple customers interacting concurrently
• Each customer gets their own isolated conversation context

Typical use cases:

• Support bot on your website or app
• WhatsApp assistant for e-commerce
• Telegram bot for SaaS product help
• Customer onboarding agent

Tone matters for customer-facing agents

Since these agents talk to your customers, invest extra time in the instructions — define the tone, what topics to avoid, how to handle escalations, and what to do when the agent doesn’t know the answer.

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Comparison

Feature	Internal	Customer-facing
Default execution	Auto (Fast/Deep)	Fast
Audience	Your team (plus optional external guests)	Your customers
Deploy to web widget	❌	✅
Deploy to Telegram / WhatsApp	❌	✅
Deploy to Slack (through a Loop)	✅	❌
Loops	Event and scheduled	Event Loops on customer channels only
API access	✅	✅
Conversations	Each teammate has their own	Each customer has their own
Memory across sessions	✅	Optional
Invite external guests	✅ (if switched on when the agent is created)	❌

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An agent’s type is set at creation

You choose an agent’s type when you create it. To use the other type, create a new agent.