Create a Knowledge collection

Creating a collection

1. Go to Console → Knowledge
2. Click New collection
3. Give it a name (e.g., “Product Docs”, “Company Handbook”) and, if you like, a description, then click Continue
4. Choose where the content comes from: Files, Website, GitHub, Google Drive, Confluence, Notion, Library folder or ServiceNow
5. Set up the source and click Create collection

Auteryn begins syncing and indexing your content. Small file uploads take a few seconds; a large Confluence space or website can take a few minutes.

To add another source to a collection later, open it and click Add source.

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Upload files directly

Supported formats: PDF, DOC, DOCX, TXT

1. Choose Files as the source
2. Click to add files
3. Each file can be up to 10 MB; your plan sets the total storage
4. Click Create collection. The files are indexed straight away

Files you upload on the Files tab of the Knowledge page can be sorted into folders. The Library folder source adds a whole folder to a collection.

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Connect a data source

For content that changes regularly (Notion pages, a Confluence space), connect a live source so your knowledge stays up to date automatically.

See Connect Data Sources → for the setup of each source.

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Attaching a collection to an agent

1. Open the agent in the Console
2. Go to the Knowledge section
3. Click Attach knowledge and pick the collection this agent should search. An agent has one Knowledge attachment.

Preview answers on the attached collection shows which passages a question would retrieve.

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Best practices

• Name knowledge collections descriptively — “Q4 2025 Product Changelog” is better than “KB-3”
• Keep content focused — one knowledge per topic or team is easier to manage
• Test after syncing — ask the agent a question you know is answered in the content, and verify it finds the right answer
• Remove stale content — if your docs change significantly, re-sync to avoid the agent surfacing outdated information