ServiceNow

What your agent can do

• Read incidents, requests, and other records
• Create and update incidents
• Add work notes and comments
• Look up records by number or query
• Trigger and respond to ServiceNow events via Flows

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Connecting ServiceNow

1. Go to Console → Integrations → ServiceNow
2. Enter your ServiceNow instance URL (for example https://your-company.service-now.com)
3. Provide the credentials for a dedicated integration user
4. Test the connection
5. Attach the connection to an agent on the Integrations tab

Use a dedicated integration account

Create a ServiceNow user specifically for Auteryn with only the roles it needs (for example, read/write on incidents). This keeps activity auditable and avoids disruption if a team member leaves.

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Example tasks

• “Summarize the open P1 incidents assigned to the Network team”
• “Create an incident: short description ‘VPN down for remote users’, priority High”
• “Add a work note to INC0012345 confirming the fix was deployed”
• “How many incidents were opened this week, grouped by category?”

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Event Flows

ServiceNow can trigger an agent through an event Flow — for example, running triage when a new incident is created. See Flows → Triggers.