Customer Support
Ticket triage, FAQ responses, escalation handling.
Skills Deep Dive
Skills: Expert Workflows at Scale
Section titled “Skills: Expert Workflows at Scale”Skills are reusable workflow templates crafted by Auteryn experts. Instead of starting from scratch, attach proven patterns for common task types.
What is a skill?
Section titled “What is a skill?”A skill teaches your agent how to perform a specific type of task:
- Instructions — step-by-step guidance
- Required integrations — which connections the workflow expects
- Output format — how results should be structured
- Best practices — domain-specific tips
Skill categories
Section titled “Skill categories”Development
Code review, bug triage, test generation.
Research
Multi-source synthesis, competitive analysis.
DevOps
Incident response, deployment checklists.
Using skills
Section titled “Using skills”- Open your agent → Skills tab
- Enable skills from the library
- Run one directly by typing
/in the message box, or ask for it in words: “Using the code review skill, review PR #45”
Skills are attached at configuration time, and each one has an Invocation setting deciding whether you, the agent, or both can start it. While a skill is in effect a Following skill pill names it in the run header.
A skill can also narrow what the agent is allowed to do while following it — it can never widen it. See Using Skills →.
Creating custom skills
Section titled “Creating custom skills”- Go to Console → Skills → New Skill
- Write instructions as a standard operating procedure
- Publish and enable on your agents
You can also add a skill from a link — a GitHub repository or folder, a skills.sh page, or a direct SKILL.md link — since Auteryn uses the open Agent Skills (SKILL.md) format. Paste the link, review a preview and safety check, and install. See Adding a skill from a link →.
See Using Skills → for the full walkthrough.