Web Widget
The Web Chat Widget is a channel that lets website visitors chat with your customer-facing agent directly from your site — no account required on their end. You create a widget connection, then bind it on a customer-facing agent’s Channels tab.
What your agent can do
Section titled “What your agent can do”- Answer visitor questions on your website in real time
- Use attached knowledge to ground responses in your docs
- Serve many visitors concurrently, each with an isolated conversation
- Escalate or hand off per your instructions
Connecting the Web Widget
Section titled “Connecting the Web Widget”- Go to Console → Integrations → Web Chat Widget and create a widget connection
- Set the allowed domains and appearance (color, greeting, position, agent name)
- Open your customer-facing agent → Channels tab and bind the widget connection
- Copy the generated embed snippet and paste it on your site before
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Example uses
Section titled “Example uses”- Support chat on a marketing site
- In-app product Q&A
- Lead-qualification assistant on a landing page