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Auteryn

Web Chat Widget

Web Chat Widget is the Integration behind the Website channel. Each of its Connections is one website, with its own key and settings. A customer-facing agent answers visitors there, with no account needed on their side. The Free plan does not include the website widget; it is on Pro and up.

Add a website

Section titled “Add a website”
  1. In the Console, open Integrations, find Web Chat Widget and click Connect.
  2. Enter a name and the domains the chat may load on, then click Create website.
  3. On the website’s page, choose the customer-facing agent that answers, and copy the install snippet.

Only owners and admins can add or change a website. Choosing the agent adds the website to that agent’s Channels. To open a website’s page later, use Edit settings on its connection, or select it in the agent’s Channels list.

What your agent can do

Section titled “What your agent can do”
  • Answer visitors’ questions from its Knowledge, and show the sources it used
  • Serve many visitors at once, each in their own conversation
  • Ask a visitor to pick an option, fill in a short form or leave contact details
  • Create a GitHub or Jira issue, or book a Google Calendar event, if you allow it on that website and the visitor confirms

A website is read-only until you allow an ability. Details are under Abilities.

Example uses

Section titled “Example uses”
  • Support chat on a marketing site
  • In-app product Q&A for signed-in users
  • Lead capture on a landing page
Section titled “Related”