Twilio & WhatsApp

Twilio powers messaging channels for customer-facing agents — most commonly WhatsApp. You create a connection with your Twilio credentials, then bind it on a customer-facing agent’s Channels tab (which creates an event Flow).

What your agent can do

Receive inbound WhatsApp (and other Twilio channel) messages
Reply with text and supported media
Serve many customers concurrently, each with an isolated conversation
Run around the clock as a support or sales assistant

Connecting Twilio / WhatsApp

Set up a Twilio account and a messaging-capable sender (a WhatsApp sender requires a WhatsApp Business profile through Twilio/Meta)
Go to Console → Integrations and create a Twilio / WhatsApp connection with your Twilio credentials
Point your Twilio number’s inbound webhook at the URL Auteryn provides
Open your customer-facing agent → Channels tab and bind the connection

Example uses

WhatsApp support assistant for e-commerce
Appointment reminders and follow-ups
Order-status and shipping questions