Twilio & WhatsApp

Twilio powers messaging channels for customer-facing agents: WhatsApp and SMS. You create a connection with your Twilio credentials, then choose Add channel in a customer-facing agent’s Channels section and pick it (this creates an event Loop).

What your agent can do

Receive inbound WhatsApp and SMS messages
Reply with text and supported media
Serve many customers concurrently, each with an isolated conversation
Run around the clock as a support or sales assistant

Connecting Twilio / WhatsApp

Set up a Twilio account and a messaging-capable sender (a WhatsApp sender requires a WhatsApp Business profile through Twilio/Meta)
Go to Console → Integrations → Twilio and connect it with your Account SID, Auth Token and Twilio phone number
Auteryn sets the number’s inbound webhook for you. If it cannot, it shows the webhook URL to paste into the Twilio Console
Open your customer-facing agent, and in its Channels section choose Add channel and pick the connection

Example uses

WhatsApp support assistant for e-commerce
Answering questions about bookings and opening hours
Order-status and shipping questions