Messaging Channels

Telegram, WhatsApp, and Slack are channels — customer or team touch-points you configure by creating an integration connection, then choosing Add channel in your agent’s Channels section (which creates an event Loop).

The Free plan does not include Channels; they are on Pro and up.

Telegram

Use case: Customer-facing bots

1. Create a bot via @BotFather on Telegram
2. Go to Console → Integrations → Telegram and create a connection with the bot token
3. Open your customer-facing agent → Channels → Add channel and pick the Telegram connection

See Deploy → Telegram → for the full guide.

WhatsApp

Use case: Customer support, e-commerce

WhatsApp runs through your Twilio account and needs an approved WhatsApp sender there.

1. Set up a WhatsApp sender in Twilio
2. Create a connection under Integrations → Twilio (see Twilio & WhatsApp)
3. Add it on your customer-facing agent → Channels → Add channel

See Deploy → WhatsApp → for the full guide.

Slack

Use case: Internal team assistants (Internal agents only)

1. Connect Slack under Integrations → Slack
2. Add it on an Internal agent → Channels → Add channel

See Deploy → Slack → for the full guide.

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Which channel should I use?

Channel	Agent type	Best for
Telegram	Customer-facing	Global reach, quick bot setup
WhatsApp	Customer-facing	Business messaging, support
Slack	Internal	Team workspace automation
Web Widget	Customer-facing	Website visitors
Email	Customer-facing	A support inbox you forward to Auteryn

Note

Each channel needs the agent type shown in the table. Internal agents with Let people outside your team join its chats switched on are used through the workspace chat, where you can invite guests to a conversation.