Chat support
Ask our AI support agent how something works at auteryn.ai/support. It answers from these docs and gives a link to the page.
Support
We’re here to help. Choose the right channel for your situation.
Get help
Section titled “Get help”Email Support
For account, billing, or technical issues: support@auteryn.ai
Service Status
Real-time status and incident history. status.auteryn.ai
Enterprise Support
Dedicated support for Enterprise customers. contact@auteryn.ai
Response times
Section titled “Response times”| Plan | Response time |
|---|---|
| Free | Email, best effort |
| Pro | Email — 48h |
| Business | Priority — 24h |
| Enterprise | 24/7 and a dedicated CSM, on contract |
Report a bug
Section titled “Report a bug”Use Report a problem in the Console or the workspace, or email support@auteryn.ai with:
- What you expected to happen
- What actually happened
- Steps to reproduce
- Your agent ID and the run ID (if applicable)
For a charge, choose Billing or a charge in the same dialog. See Reporting a charge.
Feature requests
Section titled “Feature requests”Email support@auteryn.ai with what you’d like Auteryn to do, and why.
Resources
Section titled “Resources”Can I use Auteryn for free? Yes — the Free plan includes 1,000 credits per month and 1 agent. No credit card required.
Is my data secure? Yes. Data is encrypted in transit, and your Integration credentials and OAuth tokens are encrypted at rest with AES-256-GCM. We do not use your data to train AI models. See our Privacy Policy.
What happens if my agent runs out of credits mid-task? The run stops and says you’ve run out of credits. Upgrade (on Pro and Business you can also buy credits), then send a follow-up message: the agent is told what the stopped run had done and carries on from there.
Can I export my data? Yes. The organization’s owner chooses Export data in Settings → Organization and downloads a zip of your files, agents, conversations, memory, usage and billing history. It never contains passwords, tokens or Connection credentials. A closed organization cannot export, so export before you close. See Export your data. Enterprise customers can discuss export and retention in their contract.
How do I close my organization or delete my account? The owner chooses Close organization in Settings → Organization. The organization can be reopened for 30 days, then its content is deleted. To delete your own account, choose Delete my account in Account settings. See Close your organization and Delete your account. To have your data deleted without the 30-day wait, email privacy@auteryn.ai or support@auteryn.ai.
Is there an on-premises option? Not for the whole platform. On paid plans, an Internal agent can run on an Ubuntu or Debian machine you own (see Run agents on your machine). An Enterprise contract can add a dedicated cloud account, VPC peering and customer-managed keys: contact contact@auteryn.ai.