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Auteryn

Interactive Quickstart Tutorial

This interactive tutorial walks you through creating, testing, and deploying your first Auteryn agent. By the end, you’ll have a working support agent deployed to your website.

Time Required: 10 minutes
Prerequisites: None (we’ll create everything together)

Step 1: Create Your Account

Section titled “Step 1: Create Your Account”

  1. Sign up at console.auteryn.ai

    Choose Continue with Google. Sign-up is Google only.

  2. Name your team and request access

    Auteryn suggests a team name from your email address. Choose Request access.

  3. Wait for approval

    We review every new team by hand, usually within a day. You stay signed in while you wait: Check again asks whether your team is ready, and we email you when it is.

Time: 2 minutes, plus the review

Step 2: Create Your First Agent

Section titled “Step 2: Create Your First Agent”

  1. Start from the Console home

    The first time in, the home screen asks What should your first agent do? and shows three ready agents. Choose See all agents to open the full list. (Once you have an agent, Agents → New agent opens the same page.)

  2. Pick “Customer support”

    It is on the Go-to-market shelf, or type support in Search ready agents. Choose the card itself, not Use this agent, so you can look at the details first.

  3. Name your agent

    Example: “Support bot” or “Help assistant”. Who will talk to it? already says Your customers.

  4. Check the instructions

    The template fills in Instructions. You can keep them, or replace them with your own (see the example below).

  5. Choose “Create and try it”

    The agent’s first chat opens in the same tab, with a starter question ready. Leave it for now: go back to the Console to give the agent your documentation first.

Example instructions:

You are a helpful customer support agent for [Your Company].


Your role:
- Answer questions about our product features
- Help users troubleshoot common issues
- Guide users to relevant documentation
- Escalate complex issues to human support


Tone: Friendly, professional, and helpful

Time: 2 minutes

Step 3: Add Knowledge

Section titled “Step 3: Add Knowledge”

Your agent needs information to answer questions. Let’s connect your documentation.

  1. Go to “Knowledge” in the sidebar

  2. Click “New collection”, give it a name, and click Continue

  3. Choose a source:

Crawl your website:

  • Enter the Start URL
  • Under Advanced, set Max pages (up to 25 on the Free plan)
  • Click Create collection
  • Wait 1-2 minutes for indexing

  1. Link to your agent

    • Go back to your agent’s page
    • Under Knowledge, choose Attach knowledge and pick the collection you just created
    • Click Save changes

Time: 3 minutes

Step 4: Test Your Agent

Section titled “Step 4: Test Your Agent”

Before deploying, let’s make sure it works.

  1. Open the chat workspace

    Choose Chat at the top of the agent’s page, or Open your chats at the bottom of the sidebar

  2. Ask a question

    Try: “What features does your product have?”

  3. Review the response

    Your agent should answer using information from your knowledge

  4. Test edge cases

    • Ask something not in your docs (should say “I don’t know”)
    • Ask for help (should offer to escalate)
    • Test different phrasings

  5. Refine if needed

    • Update instructions if responses aren’t quite right
    • Add more content to knowledge
    • Adjust tone or behavior

Time: 2 minutes

Step 5: Deploy to Your Website

Section titled “Step 5: Deploy to Your Website”

Now let’s make your agent live!

  1. Add a website

    In the Console, open Integrations, find Web Chat Widget and click Connect. Enter a name and your site’s domain, then click Create website.

  2. Choose your agent

    On the website’s page, under Agent, choose the support agent you just built.

  3. Match your brand

    Under Appearance and Content, set the brand color, position and greeting. The preview shows your changes. Click Save changes.

  4. Add to your website

    Under Install, copy the snippet and paste it before the closing </body> tag in your HTML.

  5. Test it live

    Visit your website and click the chat launcher.

Example embed code (copy yours from Install, which fills in your website’s key and the integrity hash):

<script async src="https://cdn.auteryn.ai/widget/2.1.2/loader.js"
  integrity="sha384-…"
  crossorigin="anonymous"
  data-site="site_pub_…"></script>

See Website channel for every setting.

Time: 1 minute

You’re live

Section titled “You’re live”

You’ve created and deployed your first AI agent.

Next Steps

Section titled “Next Steps”

Customize Your Agent

Fine-tune instructions, add more knowledge sources, and adjust behavior. Learn more →

Add More Channels

Deploy to WhatsApp, Telegram, email, or use the API. See options →

Common Questions

Section titled “Common Questions”

How do I update my agent’s knowledge?

Section titled “How do I update my agent’s knowledge?”

Open Knowledge, open the collection, and click Sync now on the source. Changes appear within minutes. On the Free plan you can sync a source by hand once a day.

Can I have multiple agents?

Section titled “Can I have multiple agents?”

Yes! Create different agents for different purposes (support, sales, internal tools).

How do I see conversations?

Section titled “How do I see conversations?”

Open the agent in the Console and go to its Activity section. You can review every run — what it did, what it produced, and what it cost.

What if my agent gives wrong answers?

Section titled “What if my agent gives wrong answers?”
  1. Review the conversation
  2. Update your knowledge with correct information
  3. Refine agent instructions
  4. Test again

The agent learns from your knowledge, so keeping it updated is key.

How do I escalate to humans?

Section titled “How do I escalate to humans?”

Write your escalation rules in the agent’s instructions. On your website, the agent can then open an issue in GitHub or Jira, or add a Google Calendar event, if you tick that ability under Abilities on the website’s page.

Troubleshooting

Section titled “Troubleshooting”

Widget not appearing?

Section titled “Widget not appearing?”
  • Check that the script is before </body>
  • Check that your site’s domain is under Allowed domains on the website’s page, and that it reads Live on these domains
  • Clear your browser cache
  • Check browser console for errors
  • Check that the agent’s page says Active

Agent not answering correctly?

Section titled “Agent not answering correctly?”
  • Ensure knowledge is synced
  • Check that content is indexed (takes 1-2 minutes)
  • Review agent instructions for clarity
  • Test with simpler questions first

Need help?

Section titled “Need help?”

What’s Next?

Section titled “What’s Next?”

Now that you have the basics, explore advanced features:

  1. Agent Instructions Guide - Write better prompts
  2. Knowledge Best Practices - Optimize your data
  3. Deployment Options - Deploy to more channels
  4. Use Case Examples - See what others have built

Ready to build something amazing? Explore the docs →